Refund and Cancellation Policy

What this policy covers

This policy applies to service fees paid to VakhifyDigital for digital marketing and related services. Every engagement is confirmed through a written proposal or agreement that defines its scope, duration, deliverables and fees. Where your written agreement contains specific cancellation or refund terms, those terms apply to that engagement; this page describes our general approach.

Cancelling an engagement

You may request cancellation of an engagement at any time by giving written notice — by email to vakhifydigital@gmail.com (recommended) or by WhatsApp message to +91 91804 36317. We acknowledge written cancellation requests and treat the request date as the date we receive your written notice.

Cancellation takes effect once confirmed in writing by us. Work scheduled or in progress at that point continues only as needed to bring the engagement to a reasonable stopping point, unless we agree otherwise. We will acknowledge your cancellation request in writing and confirm the effective date. We aim to do this promptly.

How requests are reviewed

Each cancellation and refund request is reviewed individually, considering:

• The scope and duration agreed in your written proposal or agreement
• The work already performed and resources already committed up to the request date
• Deliverables already produced or provided to you
• Costs already incurred on your behalf, including third-party costs (see below)
• Applicable law

Based on that review, we confirm in writing what has been completed, what will stop, and what — if anything — is payable or refundable. This policy does not promise a fixed refund percentage, amount, or refund deadline: the outcome depends on the agreed scope, the work completed, and applicable law. Where a refund is approved, it is returned through the original payment method where possible, within a reasonable period after approval.

Third-party expenses

Certain costs are paid to third parties on your behalf or directly by you to third parties. These are generally not refundable to us and may not be refundable to you, because they are governed by the third party’s own terms. This includes:

• Advertising spend paid to platforms such as Google and Meta
• Domain registration and hosting fees
• Paid tools, software and third-party subscriptions

If an engagement is cancelled, third-party costs already incurred are treated according to the third party’s terms and the terms of your written agreement — they are not controlled by this policy.

Statutory taxes — such as GST, where such a tax has actually been applied to a transaction — are separate from third-party expenses. VakhifyDigital is not currently registered for GST and does not charge GST as a registered supplier; if a tax becomes legally applicable to your engagement, it will be set out in your written proposal before payment. Any treatment of taxes in a cancellation or refund follows applicable tax law, the terms of the relevant transaction and your written agreement.

Fees and results

Our fees compensate the work and services we provide — not a specific marketing result. As stated on our Terms and Conditions and Advertising Disclaimer, we do not guarantee rankings, leads, sales or advertising performance. For that reason, refund requests are reviewed on the basis of work performed and the engagement’s agreed scope, not on marketing outcomes.

How to submit a request

To request a cancellation or ask about a refund:

• Email vakhifydigital@gmail.com with the subject line “Cancellation / refund request”
• Include the name the engagement was booked under and a short description of the project
• We respond in writing, confirm what has been reviewed, and explain the outcome and next steps

Questions before deciding? Ask first — a short conversation through the contact page or WhatsApp often resolves concerns without a formal cancellation.

Changes to this policy

This policy may be updated over time; the “Last updated” date reflects the latest revision. Changes do not alter the terms of a written agreement already confirmed with you, unless that agreement says otherwise.

Governing law

This policy is governed by the laws of India, subject to applicable law. Nothing in this policy limits any right you have under applicable consumer protection law.

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